This Policy refers to how we process orders placed through the website of HEROBOARD. By using our website, you agree to abide by this Policy's requirements.

Please note that all orders placed will be shipped by HEROBOARD through our shipping service. Customers cannot choose their own shipping providers.

After placing an order, the confirmation will be sent to your registered email and mobile number. You agree to those forms of contact by placing an order as a customer at HEROBOARD. Order confirmation may include details of your order, the invoice amount and the number of your order. The email is a confirmation of receipt of your order. A delivery notice will be sent for verification. To confirm the specifics of your order, we may contact you.

The sum invoiced shall be subject to estimated shipping costs. Note that shipping costs can vary according to the number of purchased items, shipping weight, and shipment destination. Please note that such surcharges depend on the form and destination of the commodity purchased, or both. This should also be included in the invoice number. Please email us with any concerns about shipping expenses, and we will be happy to assist you.